WHAT CAN I RETURN?
We have a 30 Day No Hassle returns policy on everything at Ruby & Co. – excluding sale items! When returning an item, we obviously ask that the garment has not been worn or washed, all labels are attached and that you take care to protect the garment when posting. The customer is responsible for the cost of postage to return the item to our warehouse.
WHAT IF A PRODUCT IS FAULTY?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occassion, this does occur please email customer service at email@example.com to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.
If you would like to exchange an item - it is a super idea to drop us an e-mail or phone call to let us know what item you are after so that we can put it on hold for you. Please make a note of your order number and the particular style number in question. We are happy to hold items for one week. The last thing we want is for it to sell out before your return arrives. The customer is responsible for the cost of postage to return the item to our warehouse.